HR KPI : Turnover Rate, Involuntary turnover rate, Voluntary turnover rate and Unwanted turnover rate

[Saurabh Jain]

• Turnover rate: Turnover is a very common metric and also an important KPI, as high turnover can be very costly.
• Involuntary turnover rate: Not all turnover is voluntary. This is the number of employer-led resignations as a percentage of the total resignations.
• Voluntary turnover rate: This is the number of employee-led resignations as a percentage of the total resignations.
• Unwanted turnover rate: Not all turnover is bad. It’s usually positive when bad performers leave. This is the number of good performers leaving as a percentage of all performers.